🇿🇦 South Africa Customer Care & Concierge

We’re Here For You & Your Skin

Have questions about our specialized skincare formulations, order delivery, or need personalized skin routine guidance? Our dedicated South African support team is here to help.

"Love The Skin You’re In."
⚡ Instant Response

WhatsApp Concierge

Chat directly with our skincare concierge for instant order help or product advice.

📞 Phone Line

+27 (0)74 704 3506

Direct hotline for order questions, deliveries, and phone concierge assistance.

Call Concierge
📍 24/7 Lockers

PUDO & Courier Track

Locate your nearest 24/7 smart locker or track your nationwide courier waybill.

Locate Nearest Locker

Send a Direct Message

Fill in your details below and choose whether to send via WhatsApp (fastest) or standard Email.

Support Hours

  • Monday – Friday 08:00 – 17:00
  • Saturday 09:00 – 13:00
  • Sunday & Public Holidays WhatsApp Monitoring
  • Current Status ● Concierge Active

South Africa Fulfilment

All orders dispatch securely within 24 business hours from our central fulfilment hub in Gauteng.

🚚 24/7 PUDO Smart Lockers

Over 1,400+ lockers across South Africa. Safe, contactless collection anytime using a discreet SMS OTP PIN.

Find your nearest PUDO locker →

Corporate & Compliance

Entity: Hygienical (Pty) Ltd trading as Higiene
Registration: Registered South Africa
Payment Security: Payfast Certified 256-Bit SSL
POPIA Compliant: Your medical & personal privacy is protected.

Frequently Asked Questions

Quick answers to common questions about delivery, usage, and payments.

How long does delivery take across South Africa?
Door-to-door courier delivery typically takes 2–4 business days nationwide. For PUDO smart lockers, orders usually arrive at your chosen locker within 2–3 business days. You will receive an automated SMS with your secret collection PIN the moment your parcel is loaded into the locker.
Can I collect my order from a PUDO locker anytime?
Yes! Most PUDO smart lockers are located at 24/7 accessible locations such as Engen, Shell, and major shopping centres. You have 36 hours from receiving the SMS PIN to collect your order at your convenience.
Can I use both the Shower Gel and the Coconut Spray together?
Absolutely. In fact, that is our recommended clinical regimen! Cleanse daily in the shower with Fungus No More™ Sea Breeze or Pomegranate Shower Gel to wash away fungal spores. Follow with the Coconut Antifungal Spray on dry skin for 24-hour targeted protection against moisture and friction.
What payment methods are supported?
We support all major South African payment options through Payfast: Visa, Mastercard, Instant EFT, Capitec Pay, SnapScan, and Masterpass. All transactions are fully encrypted and PCI-DSS Level 1 compliant.