Legal & Store Policies

These Terms and Conditions ("Terms") govern your access to and purchases made on https://www.higiene.co.za ("the Website"). The Website and the Fungus No More™ brand are owned and operated by Hygienical (Pty) Ltd trading as Higiene, a private company duly registered in the Republic of South Africa.

1.1 Acceptance of Terms

By browsing the Website, adding items to your shopping bag, or completing an online checkout, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Shipping Policy, Delivery Policy, Cancellation Policy, and Refund & Returns Policy, in accordance with the South African Electronic Communications and Transactions Act, No. 25 of 2002 (ECTA) and the Consumer Protection Act, No. 68 of 2008 (CPA).

1.2 Pricing, VAT & Payment Security

• Currency: All product and shipping prices displayed on Higiene are quoted in South African Rand (ZAR).
• Secure Payment Processing: Online payments are processed through Payfast by Network (Merchant ID: 25036133) using 256-bit SSL encryption and 3D Secure authentication. Accepted payment methods include Visa, Mastercard, Instant EFT, Capitec Pay, SnapScan, and Masterpass.
• Order Confirmation: An order is deemed confirmed once full payment authorization is received and an automated Order Reference is issued.

1.3 Product Usage & Topical Care

Fungus No More™ Shower Gels (500 ml) and Targeted Antifungal Sprays (50 ml) are formulated strictly for external topical personal hygiene and cosmetic skin care. Avoid direct contact with eyes or open wounds. If localized sensitivity occurs, discontinue use and consult a healthcare professional.

Higiene ships nationwide across all nine provinces of the Republic of South Africa from our dedicated dispatch and fulfilment hubs.

2.1 Order Processing & Dispatch Handling

• Dispatch Turnaround: Orders placed before 14:00 SAST on business days (Monday to Friday, excluding South African public holidays) are packed and handed over to our courier partners within 24 business hours.
• Protective Hygiene Packaging: Every bottle is sealed with a tamper-evident shrink safety band over the dispensing cap and packed inside double-walled corrugated shipping cartons with liquid-safe protective dividers.
• Automated Waybill & Tracking: Immediately upon dispatch, an official courier waybill number and live tracking link are sent to your cell phone number (via SMS/WhatsApp) and email address.

2.2 Shipping Rates & Free Shipping Threshold

Our Delivery Policy governs transit timeframes, locker collection procedures, and physical handover of parcels to customers across South Africa.

3.1 Estimated Delivery Timeframes by Zone

3.2 Door-to-Door Courier Delivery Rules

• Deliveries take place between 08:00 and 17:00 on business days to the physical street address nominated at checkout.
• If no one is available to receive the parcel at the address, the courier driver will contact you telephonically to arrange a second delivery attempt or redirect the parcel to the nearest PUDO Smart Locker at your request.

3.3 PUDO Smart Locker 24/7 Collection Rules

• When your parcel is placed inside your chosen PUDO Smart Locker, you will receive an automated SMS and Email containing a unique 6-digit Collection PIN.
• You have 36 to 72 hours to collect your parcel from the locker (accessible 24/7 at most service station and mall locations).
• Uncollected parcels after the locker window expires are returned to the local depot; re-dispatch may incur a standard R70.00 re-delivery fee.

3.4 Passing of Risk

In terms of the Consumer Protection Act, Higiene retains full risk of loss or damage to the products until the parcel is physically delivered to your nominated address or unlocked by you at your chosen PUDO Smart Locker.

We understand that plans or order selections may change. You may cancel your order under the following clear and fair terms:

4.1 Cancellation Before Dispatch (Zero Penalty)

• If you wish to cancel an order before it has been handed over to our courier, you may do so at any time for a 100% full refund with zero administration or cancellation fees.
• To request an immediate pre-dispatch cancellation, contact us via WhatsApp on +27 (0)74 704 3506 or email sales@higiene.co.za quoting your Order Reference number.

4.2 Cancellation After Dispatch & 7-Day Cooling-Off Right (ECTA Section 44)

• In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), you are entitled to cancel your online transaction without penalty within 7 (seven) days after the date of receipt of the products.
• If your order has already been dispatched by courier when you request a cancellation, you may either refuse delivery upon courier arrival or return the unopened, shrink-sealed parcel to us within 7 days of receipt.
• Under Section 44(2) of ECTA, the direct cost of returning the unopened goods to our depot is borne by the customer, and a full refund of the purchase price will be processed within 5–7 business days of the parcel being received back in its original sealed condition.

Our Refund and Returns Policy complies fully with Sections 20, 55, and 56 of the South African Consumer Protection Act, No. 68 of 2008 (CPA).

5.1 Damaged, Defective, or Incorrect Products (Free Replacement or Full Refund)

• Every parcel is inspected prior to dispatch. However, if your order arrives damaged in transit, leaking, defective, or incorrect, please notify us within 48 hours of delivery via WhatsApp (+27 (0)74 704 3506) or email (sales@higiene.co.za) with a brief photo of the item and box.
• We will immediately dispatch a brand-new replacement at 100% our expense, or issue a 100% full refund (including original shipping fees) according to your preference.
• In terms of CPA Section 56, you are also covered by the statutory 6-month implied warranty of quality against manufacturing defects.

5.2 30-Day Voluntary Returns & Exchanges (Unopened Products)

• You may return any unused, unopened product with its original tamper-evident hygiene seal intact within 30 calendar days of delivery for a full refund or product exchange.
• For public health and hygiene reasons (CPA Section 20(3)(a)), personal skincare and shower products that have been unsealed, opened, or partially used cannot be returned for change-of-mind refunds unless the formulation is proven defective.

5.3 Refund Processing Method & Timelines

• Inspection & Approval: Once a returned item is received at our depot (or once a damaged-in-transit claim is verified via photo), we will notify you of approval within 24 business hours.
• Payment Reversal: Approved refunds are paid back via the original payment method (Payfast Card reversal or direct Electronic Funds Transfer into your nominated South African bank account).
• Settlement Timeline: Refunds reflect in your account within 5 to 7 business days depending on inter-bank clearing times.

6. Governing Law & Statutory Disclosures (ECTA Section 43)

These policies are governed by the laws of the Republic of South Africa. In compliance with Section 43(1) of the Electronic Communications and Transactions Act, the following statutory merchant information is disclosed:

• Full Legal Name: Hygienical (Pty) Ltd trading as Higiene
• Brand & Trademark: Higiene™ / Fungus No More™
• Official Website: https://www.higiene.co.za
• Customer Care & WhatsApp Concierge: +27 (0)74 704 3506
• Official Support Email: sales@higiene.co.za
• Payment Gateway Partner: Payfast by Network (Merchant ID: 25036133)
• Country of Domicile: Republic of South Africa