POPIA Privacy Notice | Higiene™ — Love The Skin You’re In.

1. Introduction & Responsible Party

This Privacy Notice outlines how Hygienical (Pty) Ltd trading as Higiene ("Higiene", "we", "us", or "our") collects, uses, protects, and discloses personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

We respect your privacy and are committed to safeguarding personal information collected when visiting our website (https://higiene.co.za) or purchasing our skincare formulations.

Zero Credit Card Storage: Higiene never stores, sees, or retains your credit or debit card numbers. All cardholder payment processing is handled exclusively through 256-bit encrypted channels by our certified payment gateway partner, Payfast by Network.

2. What Personal Information We Collect

We only collect personal information that is necessary to process your order, deliver your parcels, and provide customer support:

Identification Details: First and last name.
Contact Information: Phone number (for delivery SMS OTP PINs and courier contact) and email address.
Delivery Address: Physical residential or business address (for door-to-door courier) or your nominated PUDO Smart Locker location.
Transaction Details: Order reference number, purchased product SKUs, and payment confirmation status.

3. Purpose for Which Information is Collected

We process your personal information strictly for legitimate commercial and regulatory purposes, including:

Fulfilling, packing, and dispatching your Fungus No More™ skincare products.
Generating automated delivery waybills with courier partners (PUDO / The Courier Guy).
Sending automated dispatch tracking updates and secret locker collection PINs via SMS/email.
Responding to customer enquiries, regimen advice, and customer care communications.
Complying with South African tax, accounting, and legal requirements.

4. Third-Party Disclosures

We do not sell, rent, or trade your personal information to any third parties. We only share relevant details with trusted service providers essential for store operations:

Courier & Locker Networks: The Courier Guy / PUDO (recipient name, address/locker, and phone number for delivery PIN).
Payment Processors: Payfast by Network (order total and customer contact for payment verification).

5. Information Security & Data Retention

We maintain rigorous administrative, technical, and physical safeguards to prevent unauthorized access, loss, or alteration of personal information. Information is retained only as long as necessary to fulfill the operational purpose for which it was collected, or as required by South African law.

6. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

Request confirmation of whether we hold personal information about you.
Request access to the record of your personal information.
Request the correction, amendment, or deletion of outdated, inaccurate, or excessive personal information.
Object on reasonable grounds to the processing of your personal information.

7. Information Officer Contact Details

For any questions, requests, or concerns regarding your privacy or this notice, please contact our Information Officer:

Information Officer: Hygienical (Pty) Ltd T/A Higiene
Email: sales@higiene.co.za
Hotline / WhatsApp: +27 (0)74 704 3506
Physical Jurisdiction: Gauteng, Republic of South Africa